Help Center

Ordering, setup, logins, preparation, and the coordinator’s primary responsibilities.

Network, browser, device, security, and testing-equipment requirements.

Proctor qualifications, test security, and what to do before, during, and after testing.

What to expect, how to prepare, testing rules, section instructions, and completing the assessment.

What the assessment measures, how it works, and how families can help test takers prepare.

Experience the question types, assessment flow, and some security features before the live test.

Practical strategies for improving reading, listening, writing, and speaking proficiency.

Instructional strategies educators can use to help learners improve proficiency.

Create and manage testing groups and test-taker roster information.

Login names, required profile fields, test-taker IDs, and profile setup.

Monitor test progress, review scores, access individual reports, and download results.

Choose, configure, test, and troubleshoot headsets and microphones.

Configure keyboards and character input for writing in supported languages.

Activate, switch, and use language keyboards and on-screen input tools on ChromeOS.

Add, switch, and use language keyboard layouts on Mac computers.

Install, switch, and use language keyboards in Windows 10.

Prepare for a remotely proctored assessment and understand what to expect during testing.

Understand proficiency levels, scoring criteria, and expectations at each benchmark.

Supported accommodations and guidance for working with a testing organization.

Security expectations, permitted behavior, and responsibilities during testing.

Answers to common questions about setup, testing, scores, and account access.